For real estate brokerages in Dubai
RAYAS helps brokerages respond to and track enquiries from property portals and WhatsApp. We review how leads reach your agents today, set up clear routing and follow-up, and measure the result alongside your existing CRM.
A free 30-minute conversation about how leads reach your team today and whether a focused review would help.
Start with one office. Your agents keep the client conversation.
A portal enquiry can reach an agent in seconds and still go unanswered. If these situations sound familiar, there may be a useful place to start.
A portal notification or WhatsApp message reaches an individual agent. If they are in a viewing or off shift, nobody else knows it is waiting.
The sales manager cannot tell which leads were answered, by whom or how quickly without asking each agent.
Details are typed in after the conversation, or not at all, so the shared record is incomplete when a lead needs a follow-up or a handover.
We look at recent enquiries with your team and identify where the first response slows down.
The engagement covers the path from a new enquiry to a booked viewing. We agree the scope with you, train the team and review the results.
New lead to a named agent
Decide who takes each lead and what happens when they cannot. We set up assignment rules, alerts and a fallback, with reply drafts your agents check before sending.
Portal and WhatsApp to one record
Bring enquiries from the agreed portals and WhatsApp channels into one shared record, so a lead exists for the team before anyone replies.
First reply to booked viewing
Give each open lead an owner, a status and a next action. Help the sales manager see what needs attention without asking around.
Not sure where the delay is? Walk us through how a recent portal lead was handled and we will discuss which part deserves a closer look.
Book a lead-flow callLead Response and Routing
Portal listings are paid for before a single enquiry is answered. We examine what happens between the enquiry arriving and the first conversation, then improve the steps where leads wait or disappear from view.
Start with a 30-minute lead-flow call.
Dubai brokerages with roughly 10 to 80 agents advertising on portals such as Property Finder and Bayut, where enquiries reach agents directly on their phones and the CRM is only partly used.
A proposed first engagement covers one office or sales team, the portals it advertises on and one WhatsApp channel. We confirm the scope and timeline after reviewing recent enquiries and the access available.
Agents speak to clients and decide what to offer. Replies are sent by your team or with their approval, and viewings are confirmed by the agent.
We compare first-response time, the share of enquiries with a named owner and current status, and overdue follow-ups, before and after the change. Deals and commission can be tracked over time, but are not a promised outcome.
Illustrative lead flow using fictional data. The final process depends on the agreed scope and tools.
01 Enquiry received
“Is the 2-bedroom at DEMO Residence still available? I would like to view it this weekend.”
02 Lead recorded
03 First reply prepared
A reply draft confirms the enquiry and asks for a preferred viewing time. The agent checks it and sends it from the agreed channel.
Waiting for the agent
04 Visible to the manager
The record shows who owns the lead, when the first reply went out and what happens next. An unanswered lead is flagged to the backup.
Owner and next action set
The aim is a named owner and a recorded first reply for every enquiry, without changing who speaks to the client.
Discuss a similar lead flowIn a free 30-minute call, tell us how portal and WhatsApp enquiries reach your agents and how they are tracked. We discuss whether a closer review would be useful.
We examine recent enquiries, map who receives them and how they are recorded, and assess the options in your existing CRM and portal accounts. You receive a baseline, findings and a proposed implementation scope. The review fee is credited toward the agreed implementation if you proceed.
We agree the routing rules, responsibilities and acceptance criteria before setup begins. Your team tests the changes on real enquiry types and learns how to handle exceptions.
We review the measured result, document the process and hand it over to your team. Ongoing support can be scoped separately where it is useful.
You decide whether to proceed after the review. Implementation is a separate commitment with a written scope and quote.
| Area | What we look at |
|---|---|
| First response | Time from enquiry to first reply, during and outside working hours |
| Ownership | Share of enquiries with a named agent and a current status |
| Follow-up | Overdue next actions and enquiries with no recorded outcome |
We measure the same enquiry sources before and after the change. Deals and commission depend on much more than lead handling, so we track them over time and do not promise them as an outcome.
Discuss your lead flowWe start with the CRM and portal accounts you already have. Some improvements come from configuration or a clearer way of working. If a connection or an additional tool is needed, it is assessed and included in the proposed scope.
We provide pricing after understanding your lead flow. The initial call is free. A paid review produces findings and an implementation proposal; its fee is credited toward the agreed implementation if you proceed. Any additional software costs are identified in the proposal.
It depends on the number of offices, the enquiry sources and the access available. We propose a timeline after the review, once we have seen recent enquiries and your current setup.
The initial service keeps agents in control. Replies are sent by your team or with their approval, and agents handle the conversation with the client.
We look at how agents use WhatsApp today and agree a practical way for enquiries to be recorded. The review confirms what is possible with the numbers and accounts your brokerage uses.
Our initial focus is enquiries from Property Finder and Bayut, alongside WhatsApp. How each source connects depends on your accounts and CRM, and is confirmed during the review. RAYAS is independent and is not affiliated with the portals.
Dubai brokerages with roughly 10 to 80 agents that advertise on property portals and receive enquiries on agents’ phones. A lead-flow call helps establish whether your setup is a suitable fit.
We need a person who understands how leads are handled, recent examples and access to the tools included in the agreed scope. For the initial call, an overview is enough.
You receive the findings and recommendations and can stop after the review. Implementation is a separate decision.
We agree the measures before implementation: first-response time, the share of enquiries with an owner and status, and overdue follow-ups. The same enquiry sources are compared before and after.
Yes. Support can be scoped separately after handover, based on the lead flow and the help your team needs.
AI may be useful for reading enquiries or drafting replies where it fits the agreed process. We select the approach after reviewing your lead flow and keep the necessary checks and agent approvals in place.
Tell us how portal and WhatsApp enquiries reach your agents today. We will discuss where a focused review could help and what a sensible first engagement would involve.